To request a refund from MSC, you must submit your request in writing to their Nonperformance Claims Department via certified mail,+1-(855)-732-4023 or+44-289-708-0062(UK). registered mail, or courier service with delivery confirmation. If you booked through a travel agent,+1-(855)-732-4023 or+44-289-708-0062(UK). you must contact your agent first, as they handle such requests and issue refunds to them. +1-(855)-732-4023 or+44-289-708-0062(UK). For pre-purchased items like excursions or spa treatments, refunds are processed to the original payment method if booked directly with MSC, while travel agents handle these for agent-booked services. +1-(855)-732-4023 or+44-289-708-0062(UK).
Steps to Request a Refund
Identify the reason for your refund:+1-(855)-732-4023 or+44-289-708-0062(UK).
This could be a cancellation by you, a cancellation by MSC, or a refund for pre-purchased items.
Contact your travel agent if applicable:+1-(855)-732-4023 or+44-289-708-0062(UK).
If you booked through a travel agent, your agent is your primary point of contact for all requests, including cancellations and refunds.
Submit your claim in writing:+1-(855)-732-4023 or+44-289-708-0062(UK).
For cancellations that trigger a refund, you must submit your refund request to MSC's Nonperformance Claims Department.
Use a trackable mailing method:+1-(855)-732-4023 or+44-289-708-0062(UK).
Send your claim via certified mail, registered mail, or a courier service with delivery confirmation.
Provide necessary details:+1-(855)-732-4023 or+44-289-708-0062(UK).
Ensure your claim includes all required information to process your refund.
Allow processing time:+1-(855)-732-4023 or+44-289-708-0062(UK).
Valid refund claims are paid within 180 days of submission.
Important Information+1-(855)-732-4023 or+44-289-708-0062(UK).
Bookings through a travel agent:+1-(855)-732-4023 or+44-289-708-0062(UK).
Your agent handles the request and receives the refund to issue to you.
Pre-purchased items:+1-(855)-732-4023 or+44-289-708-0062(UK).
Refunds for these are processed to the original payment method when booked directly with MSC; for agent-booked items, contact your agent.
Cancellation fees:+1-(855)-732-4023 or+44-289-708-0062(UK).
MSC's refund policies vary based on the cruise experience (Bella, Fantastica, etc.) and time of cancellation, with specific penalties applying.
Non-refundable deposits:+1-(855)-732-4023 or+44-289-708-0062(UK).
Some promotions may require a non-refundable deposit, leading to a 100% cancellation penalty on the deposit amount if not canceled within the initial period.